Telephone surveys can be a powerful tool for collecting information on customer satisfaction levels. They offer a valuable insight into the mind of the customer – providing information on their satisfaction, brand loyalty and even wider market trends. A cleverly designed survey can be used to secure vital information on customers, target markets, and even competitors, enabling the business to make well informed marketing decisions.

At Your Business Voice we can create customised telephone surveys centred on your specific objectives, to make sure that the campaign produces useful information and actionable conclusions. Our dedicated survey team will conduct professional, high quality telephone surveys, which are designed to maximise response rates, whilst maintaining control over the quality of the data collected.

Our telephone survey service includes:

• Structured approach to gather the information you need
• ‘Time of day’ and ‘day of week’ options for call-backs
• A wide range of database questions and response mechanisms
• Choice of outcomes and follow-on actions
• Personalised yet professional approach

We also offer all of our clients a full reporting and analysis service which enables them to have a detailed and structured view of their survey results.